September 2018 - Client Experience

September 19, 2018
6:00 PM - 9:00 PM
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The Henry Hotel
300 Town Center Drive
Dearborn, MI 48126

With the kiddos back in school and the wedding season coming to a close, get out and network with us at our September meeting. Located in Dearborn at The Henry Autograph Collection, we will hear from celebrity event planner, best-selling book author, and Instagram goddess, Akeshi Akinseye of Kesh Events. She'll be talking about elevating your clients' experience to set yourself apart from your competition. As always, The Henry will be serving an amazing dinner and we are doing our first ever Wine Pull! Don't miss out on what is sure to be an all-time favorite meeting.

Are you a NACE member? We'll be passing out special gifts for you!


Akeshi Akinseye
President of Kesh Events
Best Selling Author, Event Designer, Event Planner, Educator

Akeshi is the founder of Kesh Luxury Group. Her unique style and passion for transforming any space into lush and romantic settings has helped to establish her as a premier planner and event designer for clients all over the world. Her clientele includes celebrities and athletes.

Akeshi is the author of the best-selling book, “The Art of Floral And Event Design.” Her positivity, keen eye, attention to detail and knack for perfection is what her clients love about her. She brings the art of creativity and personalization to every single event making her the best at what she does. Akeshi honors the individual styles of her clients and she continually strives to make every experience one to remember.

Her dedication to supporting and sharing her knowledge to the industry initiated the idea for her floral and design workshop program, The Kesh Experience, a series of design masterclasses that offer mentorship and education to industry professionals at all levels. Akeshi has been featured in editorials and her work has been featured in many local and national wedding publications. She also speaks at seminars, tv segments and radio interviews.


In today's competitive event climate you need to set yourself apart from your competition with the experience that you provide to your clients. We'll discuss:

1) What is customer service?
2) The key components to your clients' experience - Knowledge, Value Proposition and Core Value, Atmosphere, Expectations, Communication, and Problem solving
3) Key Skills you need to provide stellar customer service


6:00 - Registration, Networking, and Wine Pull
7:00 - Announcements, Board Nominations, and Dinner
8:00 - Presentation by Akeshi Akinseye
8:45 - Book Giveaway


There will be a cash bar to purchase drinks. You can have unlimited signature cocktails by purchasing that with your ticket for an additional $10.


Self-parking is free. Valet parking is available for $7.


The Henry Event Source Sam Sarkis Photography
Blumz Garrett - Twelve Oaks Mall  



$30.00 Member Ticket
$40.00 after 11:45 pm September 12

$40.00 Member Ticket - Unlimited Signature Drinks
$50.00 after 11:45 pm September 12

$50.00 Future Member or Guest Ticket
$60.00 after 11:45 pm September 12

$60.00 Future Member or Guest Ticket - Unlimited Signature Drinks
$70.00 after 11:45 pm September 12

$20.00 Student Ticket